Cancellation Policy

Sometimes unfortunate circumstances prevent guests from honouring their booking and in most cases other enquiries have been turned away by us (the accommodation provider) in order to hold the reservation. For this reason, we reserve the right to enforce the following terms:

  • Deposit Amount: A non-refundable deposit is required to confirm all bookings.  The amount of deposit will be 30% of the published rates and is required to be paid at the time of the initial booking to confirm the reservation.

    Blue House; published rate per night RM1700 plus compulsory        cleaning fee deposit of RM200 (dep: RM510)

    Max occupancy 14 pax age 4yrs and above. New born to 4yrs.          FOC with  own sleeping arrangement.

    Riverview House; published rate per night RM1600 plus                    compulsory cleaning fee deposit of RM200 (dep: RM480)

    Max occupancy 10pax age 4yrs and above. New born to 4 yrs.          FOC with  own sleeping arrangement.

    Balance of Payment: Balance of payment and a compulsory            RM200 cleaning deposit is due one day before arrival. 

  • Covid announcement by the government or lockdown will be FULL refund or a new booking date can be arranged.

  • Cancellation: In the event that a guest cancels a reservation we will make all endeavours to fill the cancelled dates.

  • Cancellation Alternative: As an alternative to cancelling a booking, a guest may choose to transfer their booking “as is” to a friend or family member. Dates will remain as booked and will not be rescheduled by us.

  • No refund will be given if you decide to terminate your holiday early. 

  • Cleaning and Damages: compulsory RM200.00( Riverview House) & RM200.00 ( Blue House ) cleaning deposit will be collected as part of the final booking payments. A fixed amount of time is allocated to clean each house at guest departure. The houses should be left in a tidy state which includes washing and drying dishes. Guests must take picture of the kitchen area particular the kitchen sink and stove area before checking out and Whatsapp picture to us. Failing to do so cleaning fees will be forfeited.

  • Late Checkout: Strictly no late checkout. A charge of RM100 for late checkout between 12noon to 12.30pm which will be deducted from the cleaning fee.